1) Villas On Demand only operates as an intermediary agent for facilitating the rental process between clients and owners. We act as a collecting agent on behalf of the owner, responsible for collecting rental payments, deposits, and other related fees from the client.
2) Villas On Demand solely collects a service charge from the client for arranging rentals. Our responsibility is limited to this, and we do not assume any liability for the provision or quality of the accommodation or other services offered by the respective owner. In the event of any issues related to the property after the rental period begins, the client should report them to the owner’s local representative. During office hours or through email, clients may also reach out to Villas On Demand for assistance and support in resolving any problems they encounter.
3) Neither we nor the property owner can be held responsible for any disruptions or deficiencies in utilities such as power or water supply, as well as any occurrences related to acts of nature, or significant mechanical or electrical issues that may impact your stay at the property. We regret to inform you that no refunds will be provided in such cases.
4) Guests are welcome to utilize all amenities and facilities provided within and around the property, but they do so at their own responsibility. If any damage occurs to the property or its amenities as a result of the guest’s actions, the guest will be held liable for the associated costs and will be required to cover any necessary repairs or replacements.
5) For cancellations made before the scheduled check-in date, the following deductions from the total booking amount will be applicable:
All cancellations or modifications must be communicated to us via email to be considered valid. Please note that only cancellations communicated through email will be processed.
Additionally, all prices displayed on our website include 18% GST.
6) If you encounter any issues regarding the property after checking in, kindly report them to the local representative designated by the property owner.
Please note that the property owner reserves the right of admission, and it is essential to strictly adhere to the specified number of occupants allowed.
A security deposit will be collected during the check-in process, and it will be refunded within 72 hours after check-out, provided there is no damage to the property or its amenities/appliances. Guests are responsible for ensuring that no damage occurs, and any necessary deductions from the security deposit will be made to cover the costs of repairs or replacements in case of damage.
7) Guests are expected to maintain respectful and considerate behaviour towards the neighbours. The use of loud music near the pool area is strictly prohibited after 10 pm. Smoking and the possession/consumption of drugs are strictly prohibited. Any discovery of drugs will result in immediate termination of the stay and a police complaint will be filed against the guests.
Contamination of the pool in any form will result in a minimum fine of INR 15,000.
8) House parties, receptions, birthday parties, and similar events that have not been pre-approved will be subject to fines. Alcohol consumption is permitted, but individuals must be above the age of 25.
9) Guests are required to obtain prior permission and pay pet fees if they wish to bring pets. The guest assumes full responsibility for their pets, and it is crucial to ensure that the property remains undamaged. Any damages caused by pets will be charged accordingly.
10) The standard check-in time is 1:00 pm, and check-out time is 11:00 am unless an earlier arrangement has been confirmed. Failure to adhere to the check-out time may result in additional fines according to Villas On Demand’s terms. In case of delayed check-out: a) A fine of INR 4,000 will be imposed for every 2 hours of delay. b) A fine of INR 10,000 will be imposed for every 5 hours of delay. c) For delays of 6 hours or more, a fine equal to one day’s payment will be imposed.
Please note that no refunds will be provided for any damages to appliances caused by voltage fluctuations.
11) The property owners and other suppliers who provide travel or other services through the website are independent contractors and not agents or employees of Villas On Demand. Villas On Demand and its affiliates are not responsible for any acts, errors, omissions, representations, warranties, breaches, or negligence of such suppliers. Villas On Demand and its affiliates are not liable for any personal injuries, death, property damage, or other damages or expenses resulting from the services provided by these independent contractors.
